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Privacy Policy Terms of Service

Terms of Service

Effective Date: 1 June 2026

Acceptance Definitions Account & Access Services Provided Third-Party Services Data & Content AI-Generated Content Fees & Payment Intellectual Property Prohibited Use Disclaimers Limitation of Liability Indemnification Termination Governing Law Changes to Terms Contact

1. Acceptance of Terms

By accessing or using the GAVL platform (the "Service"), operated by Seamless Software Solutions CC, trading as GAVL ("GAVL", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

  • "Platform" means the GAVL web application, APIs, integrations, and any associated tools or services.
  • "User" means any individual who accesses or uses the Platform, including agents, brokers, auctioneers, and administrators.
  • "Tenant" means the brokerage, auction house, or organisation that has subscribed to the Service.
  • "Content" means all text, images, data, documents, proposals, mandates, and other materials uploaded, generated, or displayed through the Platform.
  • "AI Content" means any content generated or suggested by artificial intelligence models integrated into the Platform.

3. Account & Access

3.1 Account Creation

To use the Service, you must create an account using Google OAuth sign-in or another authentication method we provide. You agree to provide accurate and current information and to keep your account credentials secure.

3.2 Google OAuth

When you sign in using Google, we receive limited profile information (your name, email address, and profile picture) as authorised by your Google account settings. Your use of Google sign-in is also subject to Google's Terms of Service and Google's Privacy Policy.

3.3 Account Security

You are responsible for all activities under your account. Notify us immediately if you suspect unauthorised access. We reserve the right to suspend accounts involved in security breaches.

4. Services Provided

GAVL provides an AI-powered platform for South African property professionals that includes:

  • Automated property data enrichment using third-party data providers
  • AI-generated property descriptions, reserve price suggestions, and proposal content
  • Branded document generation (proposals, mandates, marketing materials)
  • Electronic document signing and mandate management
  • Property market intelligence and comparable sales analysis
  • AI executive assistance including calendar management, email summarisation, and correspondence drafting
  • WhatsApp and web-based property intake workflows

We may modify, update, or discontinue features of the Service at our discretion. We will provide reasonable notice of material changes where practicable.

5. Third-Party Services

The Platform integrates with and relies upon third-party services to deliver its functionality. By using GAVL, you acknowledge and agree that:

5.1 Data Providers

Property data is sourced from third-party providers including deed registries, valuation services, and public property listing services. This data is provided "as is" and GAVL does not guarantee the accuracy, completeness, or timeliness of third-party data.

5.2 Google Services

We use Google services for authentication, AI-powered content generation, mapping, and — with your consent — access to your Google Workspace data (calendar, email, contacts) to provide AI executive assistance features. Your use of these features is subject to the applicable Google Terms of Service and Google Privacy Policy. You may revoke Google access at any time through your Google Account Permissions.

5.3 Electronic Signing

Electronic signatures are facilitated through a third-party e-signing provider. By using the e-signing feature, you consent to electronic signatures being legally binding in accordance with the Electronic Communications and Transactions Act 25 of 2002 (South Africa).

5.4 Infrastructure & Hosting

The Platform is hosted on enterprise-grade cloud infrastructure. Your data is processed and stored in accordance with our hosting provider's privacy and security policies.

5.5 Analytics

We use analytics services to understand usage patterns and improve the Service. Analytics data collection is described in our Privacy Policy.

Important: GAVL is not responsible for the availability, accuracy, or conduct of any third-party service. If a third-party provider modifies their service or terms, it may affect the functionality available to you.

6. Data & Content

6.1 Your Data

You retain ownership of all data and content you upload to the Platform ("Your Data"). By uploading Your Data, you grant GAVL a limited, non-exclusive licence to process, store, and display Your Data solely to provide the Service.

6.2 Property Data

Property information retrieved through the Platform from third-party data providers is subject to those providers' licensing terms. You may not scrape, redistribute, or resell third-party property data obtained through GAVL without the express permission of the relevant data provider.

6.3 Data Retention

We retain Your Data for the duration of your account and for a reasonable period thereafter to comply with legal obligations and resolve disputes. You may request deletion of your data in accordance with our Privacy Policy.

7. AI-Generated Content

AI Content is advisory only. All AI-generated content — including property descriptions, reserve price suggestions, comparable analyses, and document text — is provided as a starting point and should be reviewed, edited, and verified by qualified professionals before use.

You acknowledge that:

  • AI-generated content may contain errors, inaccuracies, or biases inherent in the underlying models
  • Reserve price suggestions are estimates based on available market data and do not constitute a formal property valuation
  • You are solely responsible for reviewing, editing, and approving all AI-generated content before including it in proposals, mandates, or any external communications
  • GAVL does not warrant the accuracy of AI-generated content and accepts no liability for decisions made based on such content
  • AI models may be updated, changed, or replaced, which may affect output quality and style

8. Fees & Payment

Access to the Service is provided on a subscription basis as detailed in your order or pricing agreement. Fees are payable monthly in advance in South African Rand (ZAR) unless otherwise agreed.

  • We reserve the right to modify pricing with 30 days' prior written notice
  • Unpaid invoices may result in suspension of access after a 14-day grace period
  • All fees are exclusive of VAT, which will be charged at the applicable rate where required
  • No refunds will be issued for partial months of service

9. Intellectual Property

9.1 GAVL IP

The Platform, including its software, algorithms, user interface, design, documentation, and all related intellectual property, is owned by Seamless Software Solutions CC. Nothing in these Terms transfers ownership of any GAVL IP to you.

9.2 Your Brand Assets

Brand assets you upload (logos, colour schemes, templates) remain your property. You grant GAVL a licence to use these assets solely to generate branded documents on your behalf within the Platform.

9.3 Generated Documents

Documents and proposals generated through the Platform using your data and branding are yours to use for your business purposes. The underlying templates, generation logic, and platform technology remain the property of GAVL.

10. Prohibited Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to reverse-engineer, decompile, or extract source code from the Platform
  • Share your account credentials or allow unauthorised parties to access the Service
  • Submit false, misleading, or fraudulent property information through the Platform
  • Scrape, harvest, or systematically extract data from the Platform or its third-party data sources
  • Interfere with or disrupt the Platform's infrastructure, security, or other users' access
  • Use the Platform to send unsolicited communications (spam) or for any purpose unrelated to property brokerage
  • Redistribute, resell, or sublicense access to the Platform without written consent

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, GAVL does not warrant that:

  • The Service will be uninterrupted, error-free, or secure at all times
  • Property data, valuations, or AI-generated content will be accurate, complete, or current
  • Third-party services integrated with the Platform will remain available or unchanged
  • The Service will meet your specific requirements or expectations

Reserve price suggestions and comparable sales analyses provided by GAVL are for informational purposes only and do not constitute a formal property valuation by a registered valuer.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY SOUTH AFRICAN LAW:

  • GAVL's total aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by you in the twelve (12) months preceding the claim
  • IN NO EVENT SHALL GAVL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL
  • GAVL shall not be liable for any loss or damage arising from reliance on AI-generated content, third-party data, or reserve price suggestions
  • GAVL shall not be liable for the actions or omissions of third-party service providers

13. Indemnification

You agree to indemnify, defend, and hold harmless GAVL, its officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service in violation of these Terms
  • Your violation of any applicable law or regulation, including property and consumer protection laws
  • Any content you upload or distribute through the Platform
  • Your reliance on AI-generated content without independent verification
  • Disputes between you and any third party related to proposals, mandates, or documents generated through the Platform

14. Termination

14.1 By You

You may terminate your account at any time by providing written notice to us. Termination does not entitle you to a refund of any pre-paid fees for the current billing period.

14.2 By GAVL

We may suspend or terminate your account immediately if you breach these Terms, fail to pay applicable fees, or if continued provision of the Service becomes impracticable. We will provide notice where reasonably possible.

14.3 Effect of Termination

Upon termination, your right to access the Service ceases. We will retain Your Data for 30 days following termination, during which you may request an export. After that period, we may delete Your Data in accordance with our retention policies.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Johannesburg, Gauteng.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through a prominent notice on the Platform at least 14 days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

We recommend reviewing these Terms periodically. The "Effective Date" at the top of this page indicates when these Terms were last updated.

17. Contact

If you have questions about these Terms, please contact us:

  • Entity: Seamless Software Solutions CC
  • Email: legal@gavl.co.za
  • Website: gavl.co.za
© 2026 Seamless Software Solutions CC. All rights reserved.
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